ARTIFACT QUESTIONS & ANSWERS

How does the custom fragrance process work?

You submit a request describing the scent you’d like created. If your request is accepted, we’ll send you an invoice to complete payment. From there, your fragrance will be carefully crafted, bottled, and shipped directly to you.

What kind of information should I include in my request?


You can share anything that inspires your scent; favorite notes, a memory, a mood, or even a place. The more detail you provide, the better we can bring your vision to life.

How much does a custom fragrance cost?

Pricing depends on the complexity of your request and the materials required. Once your request is reviewed, we’ll provide you with a quote before moving forward.

How long does it take to receive my fragrance?

Each creation is handcrafted, so please allow 2–4 weeks from payment to completion. If your fragrance is for a special occasion, we recommend submitting your request early.

Can I choose how strong the fragrance will be?

Yes. When you submit your request, you can indicate your preferred intensity; from soft to moderate to a bold, long-lasting statement. We’ll craft your fragrance to match the level of presence you’re looking for.

Can I request specific ingredients or note families?

Yes. You can select preferred note families in the request form, and we’ll use them as inspiration while composing your fragrance.

Will I get to test the scent before it’s finalized?

Since each creation is one-of-a-kind, we do not provide test samples before completion. Your fragrance is designed to be a unique artifact of your request.

Do you keep the formula for future orders?

Yes, we archive each creation. If you fall in love with your custom fragrance, you can reorder it anytime.